Q: Diskspace? Transfer? Bandwidth? What are these things?
A: For the definition of disk space click here
For the definition of bandwidth or data transfer click here
For the definition of mailbox click here
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Q: Will I need a domain? How do I get one?
A: No. You may create a sub-domain on one of our domains, this would look like this: yourname.familysprivate.com or johnsmith.thejock.net, etc.
If you prefer your own domain (www.yourname.com), Profit Gate offers these for $12.95 per year. To get one click here.
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Q: How much disk space will I need?
A: Most small websites can start with 5-10 MB depending on how many pictures are used. It's better to start small and add space as it's needed, rather than buying more than you need and wasting money. Adding space later is simple and easy. As an example, one average web page with 2-3 pictures should use under 100 KB. Five of these pages would require less than 1/2 MB.
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Q: What if I go over my space allotment?
A: Not to worry, you can't. When your disk space limit is reached, further uploads are rejected by our server. You then must increase your disk space to expand your site. See our Prices.
To order more disk space, simply use our Contact Form.
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Q: How much transfer or bandwidth will I need?
A: This will depend on what type of site you have. Multiplying the disk space used by your site, you can estimate your bandwidth as follows:
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Q: What if I go over my bandwidth (transfer) allotment?
A: If your bandwidth is exceed, our server will post a notice on your website letting you know this. You then must increase your bandwidth to resume normal operation of your site. See our Prices.
To order more bandwidth, simply use our Contact Form.
Hosting fees are charged in advance each month based on your chosen bandwidth allocation. If bandwidth is exceeded in a given month, your hosting fee for the following month will automatically increase to the appropriate level to cover the excess. No other features will change than the bandwidth. If your usage drops back down, after an increase, just contact us to have it reduced again.
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Q: What are mailboxes?
A: For the definition of mailboxes click here
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Q: Are there any limits to my mailboxes?
A: Your mailboxes normally hold up to 10 MB of messages and normally you may have as many boxes as you have disk space. You can increase this yourself using your Control Panel.
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Q: Can I increase my diskspace, etc. later?
A: Yes. To change any of your account details just contact us at Contact.
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Q: How do I upload to my site?
A: After you purchase your hosting account, you will be given the information needed to configure an FTP program. If you're not familiar with any particular FTP program, a link is provided to download a free program. Exact instructions for uploading are also included on the final page of the signup procedure.
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Q: How do I access my mailboxes?
A: You can use Outlook or any similar e-mail program. For information on how to configure Outlook click here.
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Q: How does the payment system work?
A: After choosing your hosting options you proceed to a form where you pay by credit card. We currently accept Visa, Mastercard, Discover and American Express credit cards.
There are no setup fees. You will be billed immediatly for your first month only. Thereafter, each thirty days your credit card will be billed the same amount. Should your credit card be declined during rebilling, you will receive a courtesy e-mail informing you that your credit card was declined and that you are in our 7 day "grace period". We will then attempt to process the payment each day, for 7 consecutive days.
Should payment fail after the 7 days, your account will be suspended and you will be notified of such by e-mail. Assuming your site does not exceed your bandwidth allocation, your card will be billed again for the same amount every month.
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Q: Is this a "secure credit card payment system"?
A: Yes. We use 128 bit (High Grade) SSL for all transactions and on all control panels where credit cards or passwords are used. To verify our security credentials, go to our signup page, and simply click the "padlock" icon at the bottom of your browser window.
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Q: How do I create additional accounts?
A: Simply return to the signup form and repeat the same process you did for your first account. For multiple accounts we recommend using a single credit card.
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Q: How do I cancel my account?
A: To cancel your account just use the convenient Cancel Form.
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Q: What is the difference between a domain and a sub-domain?
A: On the Internet, a domain is a network address. This is similar to your home's address used by the US Postal system. The mail man can deliver our mail because we have a unique address such as 152 8th Ave. SW - Largo, FL 33770.
On the Web, each site has its own unique address also, so that people can find it. These domains are also referred to as "Dot.Coms".
Our primary domain is profitgate.net. A sub-domain is simply an address within a domain. Example: joesplace.profitgate.net
Another difference is that sub-domains are free at Profit Gate, and true domains cost $12.95 / year. See our domain page for details.
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Q: How do I get my own domain?
A: See our domain page for details.
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Q: What are the rules for choosing a username and password?
A: Usernames must be at least 4 but not more than 8 all lower case letters or numbers, and must begin with a letter (not a number). Usernames may not contain any punctuation characters.
Passwords must be at least 7 but not more than 15 characters and must have upper and lower case letters and a least one number. Passwords can contain punctuation characters. (No slashes, spaces nor quotes)
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Q: What are the rules for choosing mailbox names?
A: On our system, your email username is the same as email address; example - support@mycompany.com.
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Q: What's the difference between a main & additional mailbox?
A: Our system provides at least one mailbox per account.
You may setup additional mailboxes later.
If you help setting up e-mail accounts, simply send us your requested address & password using our Contact page.
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Q: I have an unanswered question, what do I do?
A: Use our Contact page - or call toll free:
1-866-292-1110 Open 8am - 5pm (eastern time) Monday - Friday.
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Q: Who's name do I enter?
A: The first and last name, as it appears on your credit card.
Middle initial is not used, even if it appears on your card.
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Q: What credit cards do you accept?
A: We accept Visa, Mastercard, American Express and Discover cards.
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Q: Do you accept other forms of payment?
A: No. Sorry, but we keep our prices low by minimizing labor costs.
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